Privacy policy

PRIVACY POLICY

Last Updated: September 4, 2026

OFFICIAL COMPANY INFORMATION

Company Name:
Shenzhen Moshanghua Technology Co., Ltd.

Arveluxa™ is owned and operated by Shenzhen Moshanghua Technology Co., Ltd.

OWNER:
Chen Zhou

Company Address:
Building 8B, 8C, Jindi Shangtang Road, Dalin Community, Minzhi Street, Longhua District, Shenzhen

Company Email:
service@arveluxa.com

Customer Service Hours:
24/7 (24 hours a day, 7 days a week)

HOW ARVELUXA™ HANDLES YOUR INFORMATION

This Privacy Policy explains how Arveluxa™ may collect, use, disclose and protect information when you browse our store, create an account, place an order, communicate with customer service or otherwise interact with our online services.

Our goal is to provide customers with clear information about how personal data supports shopping, fulfillment, communication and website operations.

  1. INFORMATION WE RECEIVE

Personal Information You Provide

The information we receive depends on how you interact with Arveluxa™. For example, different information may be required when placing an order compared with simply browsing the website.

Identity Information

This may include your name and other information used to identify the person placing or receiving an order.

Contact Information

This may include your email address, telephone number and information you provide when contacting customer service.

Order and Delivery Details

This may include your shipping address, billing address, products ordered and information necessary to fulfill your purchase.

Account Information

This may include account credentials, preferences and other information associated with an optional customer account.

PAYMENT INFORMATION

When a transaction is completed, payment-related information is handled through the applicable checkout provider, payment processor or financial service supporting your chosen payment method.

Arveluxa™ does not need to maintain your complete credit or debit card number as ordinary store account information after the payment has been processed.

  1. DEVICE AND USAGE INFORMATION

Information Collected During Website Use

When you visit our store, certain technical information may be collected automatically by the website, ecommerce platform, analytics tools or other service providers.

This information may include:

IP address and approximate network information

Browser type and operating system

Device type and technical identifiers

Pages viewed and general browsing interactions

Referral information and website navigation activity

Cookie and similar technology identifiers

This information can help maintain website functionality, understand performance, identify technical issues and support security or fraud-prevention measures.

  1. HOW INFORMATION IS USED

Why We Process Personal Information

Order Processing

We may use information to confirm purchases, coordinate payment processing, prepare shipments and provide order-related updates.

Customer Support

We may use information to answer questions, review order concerns and communicate about returns, refunds or other service requests.

Store Operations

We may use information to operate, maintain, troubleshoot and improve the website, checkout process and related services.

Security

We may use information to help identify suspicious activity, reduce fraud, protect accounts and maintain store integrity.

Communication

We may use information to send important transactional messages and respond to inquiries you submit to us.

Marketing

Where permitted and based on your choices, we may use information to communicate offers, product news or other promotional information.

  1. INFORMATION PROTECTION

Data Security

Arveluxa™ uses reasonable organizational and technical measures designed to help protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no online system or transmission method can be guaranteed to be completely secure.

Protected Connections

Website and checkout communications may use encrypted connections where supported by the relevant technology.

Limited Access

Access to customer information is intended to be limited to people or providers who need it for legitimate store operations.

Payment Processing

Sensitive payment details are handled through the applicable payment provider rather than being maintained as ordinary store data.

  1. SERVICE PROVIDERS AND DISCLOSURE

When Information May Be Shared

We may share information with companies that provide services necessary to operate Arveluxa™, including ecommerce infrastructure, payment processing, order fulfillment, shipping, analytics, customer communication and fraud prevention.

Information may also be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights or address security concerns.

We do not treat customer personal information as a product to be sold simply for monetary payment.

Certain advertising or analytics practices may nevertheless be treated as “sharing,” “selling,” or targeted advertising under some privacy laws, depending on the technology used and your location.

  1. ANALYTICS AND ADVERTISING

Third-Party Marketing Technologies

Arveluxa™ may use third-party analytics, advertising or measurement services to understand website performance, measure campaigns and, where permitted, provide advertising that may be more relevant to customer interests.

Depending on the services active on the store, these providers may use cookies, pixels or similar technologies.

Their handling of information is also governed by their own privacy policies.

Meta

Facebook and Instagram advertising or measurement technologies may be used where enabled by the store.

Google

Google services may support analytics, measurement, advertising or other website functionality.

AppLovin / Axon

Advertising or campaign technologies may be used where integrated into our marketing activities.

Other Providers

We may use additional service providers as store technology and advertising requirements change.

  1. COOKIES

How Cookies Support the Store

Cookies and similar technologies are small data files or identifiers used to support website functionality, remember preferences, understand site activity and assist with advertising or analytics.

Essential Cookies

Used for functions such as cart activity, checkout, account access and general site operation.

Performance Cookies

Help us understand how visitors interact with the website and where improvements may be useful.

Preference Cookies

May remember settings or choices that help provide a more consistent browsing experience.

Advertising Cookies

May support campaign measurement and relevant advertising where permitted by applicable law and customer choices.

Browser settings may allow you to block or delete cookies.

Some store functions may not operate correctly when certain cookies are disabled.

  1. EXTERNAL WEBSITES

Third-Party Links

Our website may contain links to independently operated websites, platforms or services.

Their privacy practices are controlled by the relevant third party rather than Arveluxa™.

We recommend reviewing the privacy policy of another website before providing personal information through that service.

  1. YOUR PRIVACY CHOICES

Access, Correction and Other Rights

Depending on where you live, applicable privacy law may provide certain rights relating to your personal information.

These may include rights to request access, correction, deletion or information about certain processing activities.

Some jurisdictions may also provide rights to opt out of certain targeted advertising, data sharing or similar processing.

To submit a privacy-related request, contact:

service@arveluxa.com

We may need to verify your identity before completing certain requests.

  1. CALIFORNIA RESIDENTS

California Privacy Information

California residents may have additional rights under applicable California privacy laws.

Depending on the law and our processing activities, these rights may include requesting information about personal data collected, requesting correction or deletion, and opting out of certain uses or disclosures.

We do not discriminate against customers for exercising privacy rights available to them under applicable law.

  1. BROWSER PRIVACY SIGNALS

Do Not Track and Opt-Out Signals

Browsers and devices may provide privacy preference signals.

Because standards and legal requirements continue to evolve, our response to these signals may depend on the signal type, applicable law and technologies operating on the store.

Where legally required, we aim to recognize supported opt-out preference signals in accordance with applicable privacy requirements.

  1. CHILDREN'S INFORMATION

Children's Privacy

Arveluxa™ is intended for general consumer shopping and is not designed to knowingly collect personal information directly from children under the age required by applicable privacy law.

If you believe a child has provided personal information to us inappropriately, please contact:

service@arveluxa.com

We will review the matter as appropriate.

  1. DATA RETENTION

How Long Information Is Kept

Personal information is generally retained for as long as reasonably necessary to support the purpose for which it was collected, maintain business and transaction records, comply with legal obligations, resolve disputes and protect legitimate business interests.

Retention periods can vary depending on the type of information and applicable legal requirements.

  1. INTERNATIONAL PROCESSING

Cross-Border Data Processing

Arveluxa™ serves customers through online services and may work with providers operating in different countries.

As a result, personal information may be processed in jurisdictions other than the country in which you live.

Where required, appropriate measures may be used to address cross-border data transfer obligations under applicable law.

  1. SECURITY INCIDENTS

Data Breach Response

If a security incident involving personal information occurs, we will evaluate the circumstances and take reasonable steps appropriate to the nature and scope of the incident.

Where applicable law requires notification to affected individuals or authorities, we will provide notice in accordance with the timing and content requirements of that law.

  1. EMAIL COMMUNICATIONS

Transactional and Marketing Messages

We may use your email address to send transactional communications, including order confirmations, shipping updates, customer-service responses and other information related to your purchase.

If you separately choose to receive promotional messages, we may also send information about products, offers or store updates.

Promotional emails may include an unsubscribe mechanism.

Opting out of marketing does not necessarily stop messages required to complete or service an existing transaction.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in store operations, technology, service providers, legal requirements or privacy practices.

The most current version will be posted on this page together with an updated revision date where appropriate.

  1. CONTACT INFORMATION

Privacy Questions or Requests

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us using the information below.

Company Name:
Shenzhen Moshanghua Technology Co., Ltd.

Brand:
Arveluxa™

OWNER:
Chen Zhou

Company Address:
Building 8B, 8C, Jindi Shangtang Road, Dalin Community, Minzhi Street, Longhua District, Shenzhen

Email:
service@arveluxa.com

Customer Service Hours:
24/7 (24 hours a day, 7 days a week)

Arveluxa™ is owned and operated by Shenzhen Moshanghua Technology Co., Ltd.

YOUR INFORMATION MATTERS

Arveluxa™ is committed to providing customers with clear information about how personal data supports orders, communication and store operations.

If anything in this policy is unclear, you are welcome to contact us for additional information at service@arveluxa.com.