Return & Refund Policy
Shenzhen Moshanghua Technology Co., Ltd.
Arveluxa™ is owned and operated by Shenzhen Moshanghua Technology Co., Ltd.
Owner Chen ZhouReturn & Refund Policy
A Clearer Process When Something Isn’t Right
Arveluxa™ wants every purchase to feel straightforward from checkout through everyday use. If an eligible product does not meet your expectations, this policy explains how to request a return, how refunds are reviewed, and what to do if an order arrives damaged, defective, or different from what you ordered.
180-Day Return Window
Eligible purchases may be submitted for a return request within 180 days after confirmed delivery. Return approval remains subject to the product condition, eligibility requirements and procedures described below.
Request
Contact our customer service team before sending an item back so your return can be reviewed and authorized.
Review
Eligible returned products are checked after arrival to confirm their condition and refund status.
Resolve
Once an approved return has been processed, the applicable refund is issued through the original payment method.
What Qualifies for a Return?
To help us process returns fairly and consistently, products submitted for a standard return should remain in substantially the same condition in which they were received.
How to Submit a Return Request
Please contact Arveluxa™ before mailing any product back. This allows us to confirm eligibility and provide the appropriate return instructions for your order.
Wait for Approval
Our team will review the request and provide return authorization and applicable shipping instructions.
Send the Product
Follow the instructions supplied by customer service and return the item to the location provided.
Tell Us If Something Arrived Wrong
We recommend checking your order shortly after delivery. If the product appears damaged, has an apparent defect, or you received a different item from the one ordered, contact us as soon as possible.
Shipping Damage
Include clear photographs of the item, packaging, and visible shipping damage when contacting our team.
Product Issue
Describe the issue you experienced and provide photographs or other relevant information when requested.
Incorrect Item
Send us your order number and details about the product received so we can review the shipment.
Products That May Not Be Eligible
Certain situations may prevent a standard return from being accepted. Because Arveluxa™ specializes in electronics and digital accessories, our exclusions are focused on product condition and purchase status rather than unrelated product categories.
Products specifically identified as final sale may not qualify for standard returns.
Gift cards and similar stored-value products are generally non-returnable.
Products damaged through misuse, modification, abuse, or unauthorized alteration may be ineligible.
Returns missing important parts or accessories may require additional review.
Original shipping charges paid at checkout are generally not refundable unless required by applicable law.
Requests submitted after the applicable 180-day period may not qualify for a standard return.
If you are uncertain whether your purchase is eligible, contact us at service@arveluxa.com before sending the product back.
Need a Different Product?
To keep inventory and payment records clear, we generally handle replacement purchases separately from standard returns.
If you would like a different model or product, you may first complete the approved return process for the original purchase. Once appropriate, you can place a separate order for the item you would prefer.
EU 14-Day Withdrawal Right
Where applicable under European Union consumer law, customers receiving eligible orders within the European Union may have a statutory right to withdraw from their purchase within 14 days without providing a reason.
Products returned under this right should generally remain in appropriate condition and include the original components and proof of purchase. Statutory consumer rights are not reduced by the voluntary Arveluxa™ return policy.
What Happens After We Receive Your Return?
Returned products are reviewed after arriving at the designated return location. Once the inspection is complete, we will determine whether the return meets the applicable refund requirements.
When Will the Refund Appear?
After an approved refund is submitted, please allow up to 10 business days for processing. The exact time required for the funds to appear can vary depending on your bank, card issuer, PayPal, or other payment provider.
Return Address Information
Do not automatically send returns to the company address shown at the top of this page. The appropriate return destination may depend on the product, order and fulfillment location.
Please contact service@arveluxa.com before shipping anything back. If your request is approved, Arveluxa™ customer service will provide the applicable return address and return instructions.
Need Help With a Return?
If you have a question about eligibility, a damaged shipment, refund status or the return process, contact Arveluxa™ and include your order number whenever possible. Providing clear order details helps our team review your request more efficiently.
Contact Arveluxa™