Return & Refund Policy
At Arveluxa™, customer satisfaction is an important part of our service.
We want every purchase to be a confident and enjoyable experience. This Return & Refund Policy explains the process for requesting returns, handling product issues, and receiving refunds.
1. Return Requirements
We provide a 30-day return period after your order has been delivered.
To qualify for a return, the item must meet the following conditions:
✔ The product must remain in its original condition
✔ The item should be unused and free from damage caused after delivery
✔ Original packaging and included accessories should be kept when possible
✔ Proof of purchase or order information is required
Returns that do not meet these conditions may not be accepted.
2. Requesting a Return
Before sending any item back, please contact our customer support team:
Email: service@arveluxa.com
Once your return request has been reviewed and approved:
• We will provide return instructions
• You will receive the necessary details for completing the return process
• Please wait for return authorization before shipping your package
Important:
Packages returned without prior approval may not be eligible for processing.
3. Product Issues & Damaged Orders
Please check your order carefully after delivery.
If you receive an item that is:
• Damaged during shipping
• Defective
• Different from the product ordered
Please contact us as soon as possible with relevant details and photos if available.
Our team will review the situation and assist with an appropriate solution.
4. Items Not Eligible for Return
Some products may not qualify for returns, including:
• Items that have been modified, damaged, or used improperly
• Products without original packaging when required
• Customized or specially prepared items
• Clearance or promotional items marked as final sale
• Shipping charges paid during checkout
If you are uncertain whether your order qualifies, please contact us before submitting a return request.
5. Product Exchanges
If you would like to replace an item with another product, please contact our support team first.
In most cases, the exchange process requires:
-
Returning the original item according to our return instructions
-
Waiting for return approval
-
Placing a new order for the desired replacement product
This helps ensure faster processing and accurate order handling.
6. Refund Process
After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If your refund is approved:
✔ The payment will be returned to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to display the completed refund
If you have not received your refund after the expected processing period, please contact us for assistance.
7. Return Shipping Information
Please do not send products back before receiving return approval from Arveluxa™.
A return authorization and shipping instructions must be provided before any package is returned.
For return assistance, please contact:
Email: service@arveluxa.com
Company:
Beihai Bobo Network Services Co., Ltd., Guangxi
8. Customer Support
We are committed to providing helpful solutions and making the return process as smooth as possible.
If you have any questions regarding returns, refunds, or your order, please reach out to our support team.
Thank you for choosing Arveluxa™.
We appreciate your trust and support.